Ticketing System
Every request in one queue, with an SLA against it
A help desk your users can actually reach: they raise a ticket from their own portal or by email, it lands in a queue with a type and a priority, and the clock against its SLA is visible to everyone from the moment it opens.
Engineers see what is theirs, what is late, and what is waiting on somebody else. Managers see where the time actually goes.
Packages
Team
$200
per Month
- 2 engineers
- End-user portal
- Email to ticket
- Ticket types and priorities
Business
$400
$320
per Month
Save 20%
- 5 engineers
- SLA tracking and alerts
- Engineer queues
- Reporting
- Priority support
Most popular
Enterprise
$700
$600
per Month
Save 15%
- 10 engineers
- Custom workflows
- API access
- Named support engineer