Remote Desktop Support
Reach any machine you support, in seconds
Take control of a customer’s desktop without asking them to install anything first, transfer files both ways, and see every machine you look after in one list. Sessions are recorded against the engineer who ran them, so there is always an answer to who did what.
Runs on your own server. The agent connects out, so there is no inbound hole to open in a customer’s firewall, and it will use a direct peer-to-peer connection where the network allows one.
Packages
Starter
$500
per Month
- 1 engineers
- Up to 50 devices
- Unattended access
- File transfer
- Email support
Most popular
Professional
$900
$770
per Month
Save 15%
- 5 engineers
- Up to 500 devices
- Session recording
- Peer-to-peer connections
- Priority support
- Deployment assistance
Enterprise
$2,000
per Month
- 10 engineers
- Unlimited devices
- Custom branding
- On-site installation
- Named support engineer