Bits and Byte Solutions Bits and Byte Solutions
Software house · IT support · infrastructure
Software house · supporting customers worldwide

Software that keeps your support desk running.

We build and support the systems your team leans on every day - remote support, ticketing and asset management - and we license them so you always know what you are running and until when. Online support wherever you are; engineers on site in Pakistan and the UAE.

Bits and Byte Solutions

What we build

Each product is licensed on its own, so you buy what you use and add the rest when you need it.

Remote Desktop Support

Reach any machine you support, in seconds

Reach any machine you support, in seconds

3 packages from $500

Ticketing System

Every request in one queue, with an SLA against it

Every request in one queue, with an SLA against it

3 packages from $200

Subscriptions & Inventory

Know what you own, what it runs, and when it expires

Know what you own, what it runs, and when it expires

3 packages from $280

Packages and pricing

Every price below is per deployment, per period. Discounts shown are the offer running right now.

based on where you appear to be

Remote Desktop Support

Starter

$500
per Month
  • 1 engineers
  • Up to 50 devices
  • Unattended access
  • File transfer
  • Email support
Request a quote

Enterprise

$2,000
per Month
  • 10 engineers
  • Unlimited devices
  • Custom branding
  • On-site installation
  • Named support engineer
Request a quote

Ticketing System

Team

$200
per Month
  • 2 engineers
  • End-user portal
  • Email to ticket
  • Ticket types and priorities
Request a quote

Business

$400 $320
per Month
Save 20%
  • 5 engineers
  • SLA tracking and alerts
  • Engineer queues
  • Reporting
  • Priority support
Request a quote

Subscriptions & Inventory

Starter

$280
per year
  • Up to 100 devices
  • Hardware inventory
  • Software catalogue
Request a quote

Enterprise

$1,120
per year
  • Unlimited devices
  • Custom reports
  • API access
  • Named support engineer
Request a quote

Who we are

Bits and Byte Solutions builds its own products, deploys them on our customers' own servers, and supports them ourselves - the same people who wrote the code answer the phone. We work with customers wherever they are, and we have engineers on the ground in Pakistan and the UAE when a job needs somebody in the room.

🏢

On your own servers

Our products run on hardware you control. Your data does not leave your building unless you decide it should.

🔑

Licensed clearly

Every deployment carries a signed licence. You can see what you hold, on which machine, and until when.

💬

Support that answers

Online support for customers anywhere, Monday to Saturday, 09:00 - 18:00 Asia/Karachi. On-site visits in Pakistan and the UAE.

🔧

Built to be changed

We wrote it, so we can change it. Ask for what your process actually needs rather than working around ours.

Talk to us

Tell us what you are trying to fix and we will tell you honestly whether we are the right people for it.

9V27X

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We use what you send here to answer you, and for nothing else.

Support is closed

Monday to Saturday, 09:00 - 18:00 Asia/Karachi. Leave a message and we will reply when we open.

Send a message

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